SHIPPING POLICY
Free Domestic & International Shipping:
- We’re thrilled to offer FREE shipping for all orders equal to $120 and above to both our Domestic and International customers. Please see the table below for more guidance.
Please be sure to factor in our processing time of 2 to 5 days to the estimated delivery time below.
| SHIPPING ESTIMATED DELIVERY TIME AND COST TABLE PER KG | ||||
| Regions | Shipping Method | Order total | Cost per KG | Delivery Time |
| Us | Standard | $0-$119.99 | $6.99 | 8-15 Days |
| Standard | $120 and up | Free | 5-13 Days | |
| Expedited | $0-$199.99 | $28.99 | 3-7 Days | |
| Expedited | $200 and up | Free | 3-7 Days | |
| CA & UK | Shipping Method | Order total | Cost | Time |
| Standard | $0-$119.99 | $6.99 | 9-17 Days | |
| Standard | $120 and up | Free | 5-15 Days | |
| Expedited | $0-$199.99 | $28.99 | 7-10 Days | |
| Expedited | $200 & up | Free | 7-10 Days | |
| EU | Shipping Method | Order total | Cost per KG | Delivery Time |
| Standard | $0-$119.99 | $9.99 | 8-18 Days | |
| Standard | $120 and up | Free | 7-16 Days | |
| Expedited | $0-US$199.99 | $31.99 | 5 -8 Days | |
| Expedited | $200 & up | Free | 5 -8 Days | |
| SHIPPING TO OTHER COUNTRIES & REGIONS | ||||
| Worldwide | Shipping Method | Order total | Cost per KG | Delivery Time |
| Standard | $0-$119.99 | $9.99 | 10-27 Days | |
| Standard | $120 & up | Free | 10-27 Days | |
| Expedited | $0-$299.99 | $38.99 | 7-13 Days | |
| Expedited | $300 and up | Free | 7-13 Days | |
Please note that we do not ship to the following countries: Antarctica, Bouvet Island, Cape Verde, Cayman Islands, China, Ecuador, Falkland Islands, French Southern Territories, Iran, Iraq, Latvia, Libya, Liechtenstein, Nicaragua, Peru, Saudi Arabia, South Georgia/Sandwich Islands.
Order Processing and Handling Time:
- All orders are processed within 2-5 business days.
- Orders placed over the weekend/holiday will begin processing on the next working day.
*Please note that If we are experiencing a high volume of orders, shipments may be delayed by a few days; however, we will get in touch with you via email or phone number if there is a significant delay in the shipment of your order.
Tracking:
- You will receive a shipment confirmation email containing your tracking number(s) once your order has been shipped.
- The tracking number will be active within 24 to 96 hours. Please go here to track your order when you have your tracking number.
IMPORTANT NOTICE REGARDING SHIPPING ADDRESS
Made a Mistake
To ensure you get all the updates about your order, please double-check the email address you provide during checkout. Mistakes happen, and if you realize you’ve entered an incorrect email, don’t worry. Just reach out to our support team within 2 to 3 hours at support @ shapeminow.com.
When you contact us, it’ll be helpful if you can provide:
- Your Full Name
- The Email Address you mistakenly entered
- Your preferred correct Email Address
- Your Order Number (if you have it). This isn’t mandatory, but it’ll make things faster.
Remember, after placing your order, you should receive a confirmation email within 5 minutes. If you don’t see it, it’s a good idea to check your spam or junk folder. If it’s still missing, please get in touch, sharing your name, the billing address for the order, and the email address you used for the order.
Additional Info:
- Customs & Taxes: ShapeMiNow is not responsible for customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
- Damaged/Lost Items: We are not liable for any products damaged or lost after you receive your shipping. If you received your order damaged, please contact the shipment carrier to file a claim or reach out to us, we would love to help.
- Shipping option calculation: Shipping options and charges for your cart total will be calculated and displayed at checkout, and you will have the option to switch to whichever shipping method you prefer and the cost may be high based on the weight and quantity of your total order.
Thank you for choosing ShapeMiNow. We’re here to ensure a smooth shipping process. For queries, reach out to our customer service team with our contact form here.
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