REFUND POLICY OVERVIEW
Eligibility Window
Once an order arrives at its final destination, customers have 30 days from receiving it to decide and initiate a return for refund consideration and submission. This means that the item has to be delivered to us within 30 days and return requests must have been initiated within 7 days from the delivery date or date you received the product/s.
Refund Policy on Shipping Costs
Please be advised that refunds will cover the cost of the product only. The original shipping charges incurred to deliver the item to the customer are non-refundable. Irrespective of whether you choose a free shipping method at checkout or not, our flat shipping rate applies.
Condition Of Item
For any refund to be processed, an item must be in original packaging with its tags attached and be unworn.
Proof Of Purchase
In order to facilitate refund requests, proof of purchase documentation such as receipts/order number is essential. please include in your email
Return Pre-Approval
Before sending back items to us, get prior approval from our team by emailing ([email protected]) for your return request. Any items sent without prior communication will not be eligible for a refund.
Launch A Refund Request
To initiate a return and refund request, kindly send an email to [email protected] for advice on where to send items.
Report Damages Or Discrepancies
Should any defects, damages, or incorrect items appear upon receipt, it’s important that we know immediately so we can address them and possibly expedite an exchange or a refund process faster.
Exclusions
Certain items, including but not limited to customized products, pre-ordered, beauty items, personal care goods, and underwear, may not qualify for a return and refund. Sale items, gift cards, and hazardous materials (flammable liquids or gases) also fall outside this refund purview.
IMPORTANT NOTICE REGARDING SHIPPING ADDRESS AND REFUNDS
Please carefully verify your shipping address before finalizing your order. If an incorrect address is provided, we cannot offer refunds or replace items that are shipped to that address. It’s your responsibility to ensure the shipping address is accurate to avoid any inconveniences. Double-check for any typos or errors to ensure your items reach you without any issues. Once the order is placed with an incorrect address, we cannot make changes or be held responsible for lost or undelivered items to the wrong address
Refund Process And Timeline
Once we receive and inspect your returned item, we’ll communicate its refund status, and if approved, expect your money back within 10 business days to the payment method used in making payment for your purchase. (Any delays beyond 15 days should first be addressed with your banking institution, and if they are not able to resolve the issue, contact us directly to further assist in resolving the issue). You can email [email protected]
We strive to ensure transparency and fairness in our refund process. For further insights or if you have additional queries, don’t hesitate to get in touch with our dedicated team
